For example, in a generic competency framework the competency, “Interpersonal Awareness,” has the following definition and behavioral indicators: A competency’s definition represents an underlying ability or trait, and the behavioral indicators describe specific ways in which that ability or trait is demonstrated. Behavioral indicators are descriptions of behaviors and thought patterns that are hypothesized to contribute to superior performance. The majority of competency models use the first and simplest option, behavioral indicators. There are thre e main options for model builders to consider: (1) behavioral indicators, (2) evaluative competency levels, and (3) competency levels describing job requirements. Watch my You Tube Video on "How to Become an Effective Listener | Emotional Intelligence Tips.Much of the value of a competency model comes from its behavioral descriptors. The consequences of failing to listening can be dire. This could lead to a malpractice lawsuit, the doctor being mandated to take a course on communications skills, being put on administrative leave, facing a prison sentence if it causes a wrongful death and much more. A doctor who fails to listen could prescribe the wrong medicine or the wrong does. A doctor who simply starts prescribing meds without listening to the patient’s ailment is not going to make a sound diagnosis. They are usually not the ones however who make the climb upward to becoming outstanding physicians. In order to prescribe the best medicine they must first listen to the needs of the patient. The chief listening officer is like a physician with excellent bedside manner. They know when it is time to pass the baton. Excellent listeners don’t allow ramblers to waste their precious minutes and seconds. Listening does not mean that they listen endlessly and allow the other person to go on a rant that takes all their time. They listen long enough so that the people talking feel heard. The reason being to listen more and talk less. That’s why they have two ears and only one mouth. Emotionally intelligent employees know it is more important to listen much more and talk less. They spend more time hearing, rather than talking. They know that communication isn’t just dispensing information but hearing it as well. However, nearly all of them do cultivate the art of listening. Not every person has the oratory skills of the Roman Emperor Cicero. They know when to stop talking and when it is better to start listening. The emotionally intelligent employee thinks about everything they say, but doesn’t say everything they think. Listening means to be attuned to the world surrounding us, staying current, seeing ahead, and knowing what to weed out.Įmotionally intelligent people are excellent listeners. Sometimes it surpasses listening to what someone is saying and the words being spoken. It takes greater courage to sit down and listen. Anyone can learn it.Ĥ Understand the process, not only conclusionsĥ Don’t impose your own view, but listen responsively to develop the speaker’s own conclusions Watch my You Tube Video on "How to Become an Effective Listener | Emotional Intelligence Tips." Įffective listening is an art. How to Become an Effective Listener | Emotional Intelligence and Active Listening.
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